Refund Policy

Velo has a Free plan with every feature included, so you can try the whole product before you pay anything. Paid plans are sold by Dodo Payments, our merchant of record, on the terms below.

Cancel any time

You can cancel a paid plan whenever you like in Settings → Plan. Nothing more will be charged, and you keep your paid plan until the end of the period you have already paid for. After that, your workspace moves to the Free plan. Nothing you have created is deleted.

No refunds for partial periods

Payments are non-refundable. We do not refund unused time on a monthly or yearly plan, or the unused part of a period when you downgrade. A downgrade takes effect at your next renewal, so you never lose paid-for time.

When we will refund

• You were charged in error, for example twice for the same period.
• You were charged after you cancelled, for a period that started after the cancellation took effect.
• The law where you live gives you a right to a refund.

In any of these cases, email velo@elysiumdesigns.infrom your account’s email address within 30 days of the charge. Include the date and amount. Approved refunds go back to the original payment method through Dodo Payments and usually arrive within 5 to 10 business days, depending on your bank.

Your clients’ payments

Velo never handles money your clients pay you. Refunds to your clients go through whichever payment provider they paid with. See section 3 of our Terms of Service.